Improved a disaster relief nonprofit’s reporting dashboard through UX research and usability testing—streamlining data access and supporting time-sensitive decision-making.

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Optimizing Mobile Checkout and Exploration Flows Through Usability Testing

Improved Cooper Hewitt’s mobile ticket reservation flow by combining usability testing and eye-tracking research—streamlining exploration and guiding users smoothly from discovery to purchase.

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Data-Driven Insights for Enhancing User Engagement

Collaborated with USA Rugby to analyze user behavior through Google Analytics and Hotjar, uncovering navigation and content engagement patterns. Delivered UX recommendations that improved navigation, enhanced user experience, and optimized content visibility.

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